Privacy Policy

1. Introduction

EmpowerCoach ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our coaching services.

This policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events (collectively, the "Services").

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for our services or create an account
• Contact us through forms, email, or phone
• Subscribe to our newsletter or marketing communications
• Participate in coaching sessions or programs
• Provide feedback or complete surveys
• Download resources or attend events

This information may include:

• Name, email address, phone number
• Professional information (job title, company, industry)
• Goals, challenges, and coaching objectives
• Payment and billing information
• Communication preferences

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our website
• Referring website and search terms used

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Provide, operate, and maintain our coaching services
• Process payments and manage your account
• Communicate with you about your coaching program
• Customize and personalize your coaching experience
• Provide customer support and respond to inquiries

3.2 Communication and Marketing

• Send you newsletters, updates, and promotional materials
• Notify you about changes to our services or policies
• Conduct surveys and gather feedback
• Invite you to events or webinars

3.3 Legal and Business Operations

• Comply with legal obligations and regulations
• Protect against fraud and unauthorized access
• Analyze usage patterns to improve our services
• Enforce our terms of service and policies

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract: Processing necessary to perform our coaching services contract with you
• Consent: You have given explicit consent for marketing communications or specific data uses
• Legitimate Interest: Processing necessary for our legitimate business interests, such as improving services
• Legal Obligation: Processing required to comply with legal or regulatory requirements

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing and billing
• Email marketing and communication platforms
• Website hosting and maintenance
• Analytics and performance monitoring
• Customer support services

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to appropriate confidentiality protections.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure server environments and access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Coaching Records: 7 years after completion of services (professional standards requirement)
• Financial Records: 7 years (tax and accounting purposes)
• Marketing Data: Until you withdraw consent or we no longer have a legitimate interest
• Website Analytics: 26 months (Google Analytics default)

8. Your Privacy Rights

Under GDPR and other applicable privacy laws, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us at privacy@empowercoach.com. We will respond to your request within 30 days.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookies Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. International Data Transfers

Your personal data may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and that appropriate safeguards are in place to protect your personal data.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions about this privacy policy or our data practices, please contact us:

14. Supervisory Authority

If you are located in the European Union and believe that our processing of your personal data violates GDPR, you have the right to lodge a complaint with your local data protection supervisory authority. A list of supervisory authorities is available at https://edpb.europa.eu/about-edpb/board/members_en .